Last updated: September 23, 2025
HERON BLACK GROUP LTD (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.heronblack.com or engage with our services. We are registered in England and Wales under company number 11857998, with our registered office at Unit 2c, 9-15 Elthorne Road, London, England, N19 4AJ.
1. Information We Collect
We may collect and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, and other contact details you provide when you contact us, submit inquiries, or engage with our services.
- Technical Data: IP address, browser type, operating system, and browsing behavior collected automatically when you visit our website.
- Usage Data: Information about how you interact with our website, such as pages visited and links clicked.
- Business-Related Information: Details provided during business transactions, such as company details or billing information, if applicable.
We collect this information when you:
- Visit our website.
- Fill out forms or contact us via email or phone.
- Engage with us for business purposes or services.
- Subscribe to newsletters or marketing communications (if applicable).
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide and improve our services.
- To respond to inquiries or provide customer support.
- To process transactions or fulfill contractual obligations.
- To analyze website usage and enhance user experience.
- To send marketing communications, where you have consented to receive them.
- To comply with legal obligations or protect our legal rights.
3. Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: Where you have given explicit consent, such as for marketing communications.
- Contract: To fulfill a contract or take steps at your request before entering a contract.
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: For purposes such as improving our website or ensuring its security, where these interests do not override your rights.
4. Sharing Your Information
We do not sell or rent your personal data. We may share your data with:
- Service Providers: Trusted third parties who assist us in operating our website or delivering services (e.g., hosting providers, analytics tools), under strict confidentiality agreements.
- Legal Authorities: If required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.
7. Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data in certain circumstances.
- Restriction: Limit how we use your data.
- Data Portability: Receive your data in a structured, commonly used format.
- Objection: Object to processing based on legitimate interests, including marketing.
- Withdraw Consent: Withdraw consent at any time, where processing is based on consent.
To exercise these rights, contact us at the details provided below. We will respond within one month, as required by law.
8. International Data Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with UK data protection laws.
9. Cookies
Our website may use cookies to enhance your experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions, concerns, or wish to exercise your data protection rights, please contact us:
HERON BLACK GROUP LTD
Unit 2c, 9-15 Elthorne Road
London, England, N19 4AJ
Email: info@heronblack.com
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.